Shipping policy

Processing Time

• All orders are processed within 1–3 business days.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Times (Estimated)

• United States (US): 8–14 working days
• United Kingdom (UK): 8–14 working days
• Australia (AU): 8–14 working days
• New Zealand (NZ): 8–14 working days
• Canada (CA): 8–14 working days
• European Union (EU): 8–14 working days

Please note that shipping times are estimates and may vary due to customs, local postal delays, or unforeseen factors beyond our control.

Tracking

• Once your order ships, you will receive an email with tracking information.
• Please allow up to 48 hours for tracking updates to appear.

Customs & Duties

• PetsLivo is not liable for delays caused by customs clearance.